Welcome to Liaoning Fred Electric Co., Ltd.
Sitemap | RSS | XML |
内页banner

Service Support

Product classification

Contact us


Liaoning Fred Electric Co., Ltd.

Address: No. 11 Xinjian Street, Xicheng District, Yingkou City

Tel: 86-417-4869591

Fax: 86-417-4868999

Zip code: 115000

Website: en.ln-frd.com


Service support

Your current location: Home >> Service Support >> Service support


Customer Service Center SERVICE

Our primary concern: customer satisfaction

Purpose of after-sales service: customers in my heart, quality in my hands.

After-sales service concept: enthusiasm, efficiency, integrity, dedication.

In strict accordance with the ISO 9001 international quality assurance system, Fried carries out product quality control and corresponding after-sales service, fulfills the responsibilities and obligations stipulated in the Product Quality Law of the People's Republic of China, provides high-quality products and services for users, and ensures users'satisfaction and reassurance. Specific commitments are as follows:

1. The quality assurance period of electrical equipment produced by our company is one year.

2. If any product quality problems occur during the quality assurance period, our company is responsible for free maintenance or replacement.

3. The company operates a 48-hour service hotline 0417-4869591, receives complaints within 8 hours to respond to the processing opinions, and according to user requirements are divided into 24 hours, 48 hours, and with the user within the same time to deal with.

4. Due to the power outage caused by product accidents, our company promises to arrive at the scene within 48 hours in developed areas (72 hours in remote areas) for processing, to ensure that the shortest time to complete.

5. The principle of life-long service is applied to products, and only service cost is charged for products that exceed the quality assurance period.

Customer care

It is a strong customer-centered support team composed of more than 100 professionals. As the company's customer-oriented window, the customer care center has always put customer satisfaction in the first place. Every day, it provides high-quality and efficient services to customers with its professionalism and enthusiasm. In the third-party customer satisfaction survey, our customer satisfaction has been in the leading position in the industry. With customers as the core and innovative ideas, it has been recognized by both authoritative institutions and customers. Customer Care Center will always give customers the most intimate care, and strive to build the best customer care center in the Chinese-speaking area, becoming a benchmark for the industry.




SaaS.png